Campaigns
Create and manage email and SMS campaigns for your guests.
Campaigns let you send one-time email or SMS messages to your guests. Use them for promotions, announcements, newsletters, or time-sensitive offers.
Campaign Types
- Email campaign — Design rich HTML emails with the drag-and-drop builder. Add images, buttons, styled text, and more to create professional-looking messages.
- SMS campaign — Send text messages directly to your guests. Personalize messages with guest-specific variables like name and order details.
Creating a Campaign
- Go to Marketing → Campaigns
- Click Create campaign
- Choose Email campaign or SMS campaign
- Compose your message and configure settings
- Choose your recipients (all guests or specific segments)
- Click Send Now to send immediately, or toggle Schedule to send at a specific date and time
Campaign Statuses
- Draft — The campaign has been saved but not yet sent or scheduled
- Scheduled — The campaign is set to send at a future date and time
- Sending — The campaign is currently being delivered to recipients
- Sent — The campaign has been delivered successfully
- Paused — The campaign was paused during delivery
- Failed — The campaign encountered an error during delivery
Viewing Campaign Details
Click any sent, paused, or failed campaign to view its details in a side panel. You can see the campaign status, type, recipient count, delivery date, audience segments, and message content.
From the details panel you can also Duplicate the campaign to create a copy or Delete it permanently.
Searching and Filtering
The campaigns list supports:
- Type tabs — View all campaigns, or filter by Email or SMS
- Search — Find campaigns by name
- Status filter — Narrow by Draft, Scheduled, Sending, Sent, Paused, or Failed
- Sort — Order by newest, oldest, or name
Draft and scheduled campaigns open in the editor when clicked, so you can continue working on them.
Deleting a campaign permanently removes it. This action cannot be undone.